Terms of Service

Last updated September 21, 2026.

These Terms are the agreement between you and Innovait LLC, a Wyoming limited liability company ("we," "us"), which operates thatglp — the website at thatglp.com, the thatglp iOS app, the GLP-1 Census™, and everything connected to them (the "Service"). By creating an account or using the Service, you agree to these Terms. If you don't agree, don't use the Service.

Two things worth reading before the rest: thatglp is not a medical provider and nothing here is medical advice (Section 2). And Section 13 requires most disputes to go to individual arbitration and waives class actions, unless you opt out within 30 days.

1. Who can use thatglp

You must be at least 13 years old. By using the Service you confirm you are 13 or older, that the information you give us is accurate, and that you'll keep it accurate. You're responsible for anything that happens through your account, so keep access to your email secure — we use passwordless email sign-in, which means anyone with access to your inbox can reach your account.

2. thatglp is not medical advice

This is the most important section of these Terms.

thatglp is a community and survey platform. We are not doctors, pharmacists, or any kind of licensed healthcare provider, and we do not have a provider-patient relationship with you. Everything on the Service — census results, symptom lookups, community reports, percentages, articles, reminders, and anything other members write — is information shared by people describing their own experience. It is not a diagnosis, not a treatment recommendation, and not a substitute for care from someone qualified to give it.

Do not start, stop, delay, or change any medication or dose because of something you read on thatglp. Talk to your prescriber or pharmacist. If you think you're having a medical emergency, call 911 or your local emergency number.

Community-reported data describes what other people said happened to them. It does not predict what will happen to you, and a symptom being common does not mean yours is harmless. Anything that feels severe, unusual, or is getting worse deserves a real clinician, not a percentage.

3. Your account

You may have one account. Don't share it, don't impersonate anyone, and don't create an account for someone else. Tell us at hello@thatglp.com if you believe someone else has reached your account. You can delete your account at any time from your profile in the app or website, or by emailing us.

4. Founding Member subscriptions

Parts of the Service require a paid Founding Member subscription, sold monthly or yearly. What's included is described where you subscribe, and may change over time as the Service develops.

• Bought in the iOS app: your purchase goes through Apple. Payment is charged to your Apple Account at confirmation, and the subscription renews automatically unless you cancel at least 24 hours before the current period ends. Manage or cancel it in your Apple Account settings. Refunds are handled by Apple under their policies — we cannot issue them.
• Bought on the website: your purchase is processed by our payment provider and renews automatically until you cancel. Cancel by emailing hello@thatglp.com or through the link in your receipt.
• Free trials: if we offer a trial, it converts to a paid subscription at the end unless you cancel before it ends. The length and price are shown before you start it.
• Price changes: we may change prices. Existing subscribers keep the price they signed up at for as long as the subscription stays continuously active — if it lapses, that price is gone. We'll give notice before any change takes effect for you.
• Cancellation: cancelling stops future renewals. You keep access through the end of the period you've already paid for. Except where the law requires otherwise, payments already made are not refundable.

5. What you post

You keep ownership of what you submit — census answers, symptom entries, tracker data, photos, and anything you write in the community. By submitting it, you give us a licence to store it, display it back to you, and operate the Service with it.

Separately, if you check the research-consent box on the Census, you agree we may use aggregated and de-identified information from your responses as described in our Privacy Policy. That consent is optional and specific. We do not publish your individual answers, and we never include your name or email in research datasets.

Progress photos taken in the iOS app are stored on your own device and are never uploaded to us.

6. Rules for using the Service

Don't do any of these:

• Give deliberately false census or tracking data, or submit multiple times to skew results.
• Present yourself as a medical professional, or give other members specific medical instructions.
• Sell, advertise, or solicit — including medications, compounded products, or telehealth services.
• Harass, threaten, or abuse other members, or post another person's private information.
• Scrape, copy, or bulk-extract data from the Service, or use it to train a machine learning model.
• Break into, overload, probe, or interfere with the Service or anyone else's use of it.
• Use the Service for anything illegal, or in a way that puts us in breach of a law.

We may remove content or suspend accounts that break these rules, and we may do so without notice where the situation calls for it.

7. What belongs to us

The Service itself — the software, design, text, the GLP-1 Census™ name and branding, and the aggregated statistics we produce — belongs to Innovait LLC and is protected by intellectual property law. You may use it personally. You may not copy, resell, or republish it, or build a competing product out of it.

8. Services we rely on

The Service runs on third parties, including Apple, our hosting, database, email, and payment providers. Their terms apply to their parts of the experience, and we're not responsible for their acts or failures. If a link takes you somewhere else on the internet, that site is not ours.

9. The Service is provided "as is"

We work hard on the Service, but we provide it as is and as available, without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, that the community-reported data is accurate or complete, or that anything you find here will produce any particular result. Some states don't allow certain warranty exclusions, in which case those exclusions don't apply to you.

10. Limitation of liability

To the fullest extent permitted by law, Innovait LLC and its members, managers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or any personal injury or medical outcome, arising out of or relating to your use of the Service — whether based in contract, tort, negligence, strict liability, or any other theory, and even if we have been advised that such damages are possible.

In no event shall our total liability to you for all claims arising out of or relating to the Service exceed the greater of (a) the total amount you paid us in the twelve (12) months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

Some states don't allow limiting liability for certain damages. Where that's the case, our liability is limited to the smallest amount the law permits.

11. Indemnification

You agree to indemnify, defend, and hold harmless Innovait LLC and its members, managers, employees, and contractors from and against any claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: your use of the Service; anything you submit or post; your breach of these Terms; your violation of any law or of anyone else's rights; or any advice, instruction, or information you give another member.

12. Ending your use

You can stop using the Service and delete your account at any time, from your profile or the account deletion page. We may suspend or terminate your access if you break these Terms, if we're required to by law, or if we stop offering the Service. If we terminate your account without cause while you have paid time remaining, we'll refund the unused portion. Sections 2, 5, 7, and 9 through 14 survive termination.

13. Disputes, arbitration, and class action waiver

Please read this section carefully. It affects how disputes between us are resolved, and it limits your options.

First, let's try to sort it out directly: email hello@thatglp.com with a description of the problem and what you'd like done. Most things end here. If we haven't resolved it within 60 days, either of us can start arbitration.

Except as stated below, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration, administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. Arbitration will take place in Hillsborough County, Florida, or by phone, video, or written submission at your election. The arbitrator's decision may be entered as a judgment in any court with jurisdiction.

Class action waiver: disputes will be brought only in your individual capacity. Neither of us may bring a claim as a plaintiff or class member in any class, consolidated, or representative proceeding, and the arbitrator may not consolidate claims or preside over any form of representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim — and only that claim — will proceed in court.

Your right to opt out: you can decline arbitration entirely by emailing hello@thatglp.com with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms, including your name and the email on your account. Opting out costs you nothing, affects nothing else in these Terms, and we will not treat you differently for it.

Exceptions: either of us may bring a claim in small claims court, and either of us may seek an injunction in court to stop infringement or misuse of intellectual property. Nothing here stops you from reporting a concern to a government agency.

14. Governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. For any dispute not subject to arbitration, you and we agree to the exclusive jurisdiction of the state and federal courts located in Hillsborough County, Florida. Nothing in these Terms takes away any right you have under the consumer protection laws of the state where you live that cannot be waived by agreement.

15. Changes to these Terms

We may update these Terms. If a change is material, we'll update the date at the top and tell you through the Service or by email before it takes effect. Continuing to use the Service after that means you accept the updated Terms. If you don't accept them, stop using the Service and delete your account.

16. The rest

These Terms, together with our Privacy Policy, are the entire agreement between you and us about the Service. If any part is found unenforceable, the rest stays in force. Our not enforcing something isn't a waiver of it. You may not transfer these Terms to anyone else; we may transfer them to a successor if our business changes hands.

17. Contact

Innovait LLC · hello@thatglp.com